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Email vérifié Francois BENEDIC
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Membre depuis 2 juin 2025
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Strategic Consultant| CRM & Digital Transformation | Switzerland

Strategic consultant, entrepreneur, and sales director with 15 years of expertise in marketing, CRM, and digital transformation, I’ve driven projects for distinguished clients like Porsche, Boehringer Ingelheim, Nespresso, BMW, Sanofi, and Zürcher Kantonalbank through Custom’R Consulting. In 2012, I decided to relocate to Germany to seize international opportunities, mastering German and founding a consultancy. I settled in Switzerland in 2025 to join my partner, who was professionally transferred, and my closest friends, closing Custom’R Consulting due to a significant decline in business activity caused by the COVID-19 crisis and soaring energy costs in Germany triggered by the Ukraine war, which led clients to cut budgets and offshore entire departments.

Key projects include aligning Salesforce campaigns for Porsche, integrating AI at Boehringer Ingelheim, and developing a €15M e-commerce strategy for BMW. As Founder and Managing Director, I led sales and personally managed key projects with my teams. Trilingual (French, German, English), I aim to leverage this transition to contribute my expertise to innovative companies, driving their strategic success.

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Expériences

Founder & Managing Director

  •  Custom'R Consiulting GmbH
  •  Jan 2017 - Mar 2025

As Founder, Senior Consultant, and Managing Director, led sales initiatives, spearheaded strategic projects in marketing, CRM, and digital transformation, and personally managed key projects with my teams, enhancing client engagement.

• Collaborated with C-level executives and multidisciplinary teams, delivering projects on time and within budget, securing contracts up to €2M annually.

•Key Projects:

- Porsche AG, Germany (2024 – 2025): Orchestrated strategic alignment of Salesforce campaigns between headquarters and EMEA markets, enhancing client engagement; partnered with C-level executives to align global and regional priorities.

- Boehringer Ingelheim, Germany/USA (2022 – 2024): Stream Lead for integrating AI tools (Zaidyn) into the CRM ecosystem, reducing marketing costs by 25% and increasing Adobe Campaign ROI by 15%; supervised a team of 7 consultants.

- BMW, Germany (2021 – 2022): Developed a €15M e-commerce strategy for mobile channels (in-app and in-car), increasing user engagement by 30%; coordinated a team of 12 consultants.

- Sanofi, Austria (2020 – 2021): Optimized CRM processes (Veeva), improving operational efficiency by 10%.

- Zürcher Kantonalbank, Switzerland (2020): Deployed Adobe Campaign, enhancing campaign outcomes by 12% through scalable solutions.

- Nespresso (Nestlé), Switzerland (2013 – 2020): Automated global campaigns, increasing open/click-through rates by 15% and reactivating 30% of unsubscribed clients; reduced analysis costs by 20% via a shared service center.

Formations

Master’s Degree in Mathematics (ERP & Finance Specialization)

  •  ESIEA Paris - Engineering School, Paris, France
  •  Sep 2005 - Août 2009

Master’s Degree in Mathematics (ERP & Finance Specialization)